Cision Insights

Reston, VA / Arlington, VA; 2018 - Present
Director, Client Relations    2022 – Present
Client Relations Director    2020 – 2022
Client Relations Associate Director    2018 – 2020

• Promoted internally to establish and manage a team of customer-facing CSMs to support successful client outcomes while serving as the "voice of the customer" to champion client needs. Oversees the renewal process for over $16 million in annual services renewals across over 100 client accounts.

• Hired, trained, and coached six associate-level client relations managers, overseeing their development and benchmarking for integration into the team’s and company’s culture and processes.

• Serves as the primary liaison between clients, consisting of C-suite executives and corporate communications professionals, and our internal strategic analysis and data insights teams.

• Ensures exceptional application of customer guidance in producing daily deliverables, including executive news briefings, media alerts, and data insights, for Fortune 500 clients in the energy, defense, healthcare, finance, e-commerce, manufacturing, sports & entertainment, education, private equity, automotive, CPG, IoT, and government sectors.

•  Managed the post-sale client relationship, serving as the primary contact and advocate for day-to-day requests. Established relationships with clients through proactive communications, issue remediation and performance measurement.

• Led the renewal processes for a book of sale totaling over $8 million annually, cultivating in-depth knowledge of service specifics for 35 unique accounts. Provides high-quality of service to build lasting relationships while anticipating evolving client needs.

• Created a standardized program to ensure client- and function-specific knowledge transfer, including a revamp of internal wiki and development of a cloud-based skillshare reference library.

• Served as the end-to-end product manager for a new client-to-analyst interactive pre-approval tool that saw broad implementation across multiple briefing sectors.

• Partnered with commercial leads to identify and present opportunities for in-account revenue growth and relationship expansion.

• Collected feedback and collaborates as a trusted peer with internal teams to develop specific short- and long-term plans to meet the needs of our clients to optimize retention.

STYLEMEBAR

Washington, DC; 2016 - 2019
Manager, Business Operations & Customer Success    2017 – 2019
Associate, Project Development    2016 – 2017

• Supervised operations for top rated “style on demand” company in the DC metro region, managing staff, facilitating workflow efficiency, and overseeing communication efforts.

• Oversaw an average sales increased of 34% year-on-year, and 87% rise in unique total impressions per month.

• Served as product manager for StyleMeBar v2.0 Agile integrated software development cycle for client and contractor iOS and Android mobile applications with associated browser platform rollout. Developed timelines, performance functionality UX enhancements, and end-to-end application QA testing process, coordinating between operations and development teams for successful upgrade release.

• Introduced and integrated new technologies to enhance business operations, and on-boards new clients with our web and mobile platforms.

• Maintained back-end mobile application management for client relations and staff logistics, while cultivating close relationships with customer base.

• Participated in the end-to-end sales processes by monitoring and ensuring execution of contractual service agreements with clients.

• Wrote, edited, and published strategic marketing communications pieces featured on the company's website, blog, and social media pages.

• Trained and managed staff of licensed contractors to meet company standards in client satisfaction.

• Served as on-site event representative supervisor at vendor shows to increase client base and brand awareness.

Flint Hill School

Oakton, VA; 2017 – 2018
Alumni Relations Coordinator

• Assisted in marketing the Alumni Mobile App to and promote the use of its features as a value-add for the alumni community, resulting in a 45% increase in new users, resulting in updated contact information for 37% of all total database entries.

• Maintained a dynamic web presence by posting alumni and friends news on the web; soliciting and uploading regular changes so as to keep the site timely, creating and maintaining web pages for special FHS alumni events such as Reunions, and assisted in maintaining the Flint Hill School Alumni Facebook page, Mobile App, LinkedIn, and Twitter.

• Managed and oversaw the content for Alumni Social Media and web pages continuing to develop strategies for implementation and maintenance of an integrated, appealing, and useful presence for the alumni communities.

• Managed and supported a program to actively engage young alumni in the life of the School and educate them regarding potential roles within the FHS alumni community.

• Coordinated senior class program including Alumni-Senior Program orientation sessions, the 100 Days to Graduation Celebration, Senior Class time capsules and Headmasters Senior Dinner.

• Oversaw Young Alumni programs and events including Happy Hours, College Care Packages, Turkey Bowl, Open Gyms, and the Turkey Bowl Happy Hour.

• Planned and executed the College Dinner Program to include scheduling dinners and outreach to college-age alumni to attend dinners.

• Oversaw the 5 and 10-year classes for Reunion Weekend - recruiting and managing Reunion Chairs for these classes including assisting with class dinner arrangements and class flyer information. Worked with Reunion Chairs to increase on-campus attendance for Reunion Weekend.

FRANKLIN & MARSHALL COLLEGE OFFICE OF ADVANCEMENT

Lancaster, PA; 2013 – 2015
Alumni Relations & Annual Giving, Alumni Fellow

• Developed a Senior Class Campaign program that that saw largest amount raised in five years, and year-to-year increase (7%) in student contribution levels and participation in ten years, while emphasizing long-term, sustainable success to create a culture of philanthropy at F&M.

• Collaborated with alumni affinity groups including the Diplomat Athletic Club to enhance alumni engagement, programming, and giving levels, and helped to rewrite the Alumni Association Board Affinity Committee's program guidelines.

• Assisted the Affinity, Philanthropy, and Young & Future Committees of the Alumni Association Board in developing programming and initiatives to advance their missions of engaging alumni in philanthropy and service to the College.

• Executed the Alumni Leaders of Tomorrow program that emphasized linking the information and experiences gained as a member of the group to what it means to be engaged, informed, and dedicated alumni post-graduation.

• Partnered with student leaders and Advancement staff to develop a proposal to implement a new four-year model for student engagement.

• Assessed social media presence to determine rate of return while managing both department and volunteer websites in addition to over 20 social media pages across multiple platforms including Facebook, Twitter, Instagram, LinkedIn, and Flickr.

• Organized Homecoming & Family Weekend planning efforts including 1st and 2nd year class reunions, and a campus tailgate that incorporated over 70 groups including student clubs, Greek organizations, College Houses, campus offices, sports teams, alumni affinity groups, and academic departments.

• Staffed and assisted in the planning of several Regional Chapter events at a variety of venues.

UNITED STATES ATTORNEY'S OFFICE

Washington, DC; 2012
Legal Intern; Thomas J. Tourish, Jr. Fellow

• Selected from a large pool of applicants as one of two recipients for the Thomas J. Tourish, Jr. P'11 Memorial Endowed Fund to receive an opportunity to work as an intern during the summer with the US Attorney's Office, District of Columbia.  

• Assisted Assistant United States Attorneys in parts of eighteen different cases in the Felony Major Crimes, Homicide, and Sex Offence/Domestic Violence departments. Wrote sentencing memorandums, crafted opening statements and closing arguments, compiled discovery packets and evidence materials for jury trials, analyzed inmate jail calls, and witness interview conferences.

• Took part in new attorney training for opening and closing argument construction and cross-examination techniques.

Japers’ Rink

2018 – Present
Contributing Writer

• Serves as a contributor for Japers’ Rink, the Washington Capitals community page of SB Nation and Vox Media.

• Writes articles, game recaps, and open threads for the site, while serving as a guest on the Japers’ Rink Radio podcast.

FRANKLIN & MARSHALL COLLEGE ATHLETIC COMMUNICATIONS

Lancaster, PA; 2009 – 2015
Multimedia Communications Assistant

• Broadcast on-air play-by-play, color commentary, and live public address in 13 men and women’s NCAA sports; 2012 Men’s NCAA D-III basketball tournament for transmission to over 3,300 viewers worldwide.

• Created a comprehensive written manual for Diplomat Athletics to train new on-air broadcasters.

• Participated in Centennial Conference pre-season and playoff preview panels and live telecasts for Football and Men's & Women's Basketball.

• Conducted on-air video and audio coaches interviews for pre- and post-game broadcast transmission.

• Assisted in writing and editing game summaries, social media posts, articles, newsletters, and video highlight packages for online email list.

DCSPORTSFAN.COM

Maryland; 2009
Project Intern

• Reported on Washington, DC area high school athletics, culminating in a front-page cover story about the transition from small conference private school athletics to recruitment by NCAA schools.

• Designed, advertised, and executed a marketing cross-promotion that generated awareness for DCSportsFan and increased sales revenue for local restaurant chain.

DAVID FRASER-HIDALGO FOR MARYLAND DISTRICT 15 STATE DELEGATE

Montgomery County, MD; 2015 – 2018
Campaign Treasurer

• Serves as treasurer for House of Delegates campaign committee, working to manage budgeting and campaign finance compliance efforts with the Maryland Board of Elections.

SIDWELL FRIENDS SCHOOL ALUMNI ASSOCIATION

Washington, DC; 2013 – Present
Alumni Volunteer

• Volunteers as an alumni connector including as an Annual Fund Class Agent, Class Reunion Committee chair, Host Committee member for Homecoming, Alumni Thanksgiving Turkey Bowl, and the Movers and Quakers Leadership Giving Society.

• Served as a committee member for the "John Simon Fund", helping to raise 116% of our $15,000 goal for a total of $17,420 to purchase a new set of high-tech football helmets in honor of Coach John Simon's 20th season as head coach at Sidwell Friends. Additionally, I participated in a tribute video and alumni celebration to cap off the committee's effort.

LANCASTER COUNTY ALUMNI ASSOCIATION OF PHI KAPPA PSI

Lancaster, PA
Vice President, 2016 – 2019
Secretary, 2014 –2016

• Serves as the secretary of the alumni affinity group that to fosters and maintains the interest and connections with fellow alumni and undergraduate members of Phi Kappa Psi in the Lancaster County region.

• Organized logistics and communications for triannual regional alumni gatherings, Founders Day events, and Homecoming festivities.

• Oversaw ad hoc bylaw subcommittee for first extensive overview and revision of the association's guiding documents.

WARE COLLEGE HOUSE, FRANKLIN & MARSHALL COLLEGE

Lancaster, PA; 2009 – 2013
President; Class Representative

• Elected leader of one of five college House governments, representing 530 students for two terms.

• Managed a budget of $15,000 for House improvements; oversaw and executed over 30 original House events and initiatives, and 5 all-campus events to reach over 800 students.

• Designed, planned, and implemented a mentoring program to bring together over 150 first-year and upperclassmen pairs for monthly academic and social advising events.

• Drafted, amended and ratified a new House constitution in order to offer more leadership opportunities for House members, and to create more transparency in House governance.

• Created an “inter-House council” to facilitate cooperation between each of the five independent House governments.

PHI KAPPA PSI, FRANKLIN & MARSHALL COLLEGE

Lancaster, PA; 2010 – 2012
President; Vice President; Governing Committee Chair, Grievance Committee Chair; Corresponding Secretary; New Member Education Committee Chair

President -- Winter 2011 – Winter 2012
• Put together awards packet for national conference, and received honors for Most Improved Chapter, Membership Excellence, Scholarship, Alumni Corporation Achievement, and Fraternal Education. 
• Implemented new committee structure system, as well as oversaw organizational growth of over 70 members with the highest cumulative GPA of fraternities on campus.
• Coordinated with college administration to design, create, and implement new catering meal plan options for Greek and other student organizations.

Vice President; Governing Committee Chair, Grievance Committee Chair -- Winter 2010 – Winter 2011
• Elected Second Presiding Officer, as well as leader of all fourteen committees of the organization.  Oversaw a period of rapid growth, and helped recruit 27 new members.  Oversaw the implementation of six new philanthropy events, and the accumulation of over 700 community service hours by the organization.  Attended the American Leadership Academy, as well as the Woodrow Wilson Leadership School to learn about how to better apply leadership techniques in a group organizational setting.

Corresponding Secretary -- Spring 2010 – Winter 2011
• Responsible for communicating with the organization HQ, corresponding with alumni representatives, and writing the Chapter update for the national newsletter. Served on the Governing, Alumni, and Fundraising Committees.

GREATER WASHINGTON YOUTH PHILANTHROPY INITIATIVE

Washington, DC; 2005 – 2009
Clerk

• Served as the Clerk of the youth-led, non-profit group that screens and reviews grant proposals, conducts site visits and awards funding $25,000 annually for youth led community service projects.

WARE IN THE WORLD

Lancaster, PA; 2010 – 2013
Volunteer

• Partnered with the nonprofit organization Operation Warm to implement a coat drive for Lancaster residents, bringing in over 50 coats for local refugee families from Nepal and Bhutan.

• Raised over $500 for Heifer International by helping to create a new traditional event, “beWARE the Goat" that partnered with a local family farm to bring animals to campus to raise awareness and philanthropic support for the charity.

BOYS & GIRLS CLUB OF LANCASTER

Lancaster, PA; 2010 – 2015
Volunteer

• Participated in the after school program at the Jack Walker House in Lancaster, PA.

• Assisted with clubhouse facility improvements and renovation.

FRANKLIN & MARSHALL COLLEGE

Lancaster, PA; 2013
Bachelor of Arts, Comparative Social Organization (Joint Studies: Government, Business, and Anthropology)

• Honors:

  • Maj. Dick Winters ’41 Award for Leadership and Perseverance

  • Charles A. Dana Scholar

  • Order of Omega Leadership Honor Society

  • Dr. Kent C. Trachte Greek Leadership Award

• Academic Honors:

  • Honors List: 2013

  • Dean’s List: 2009, 2011, 2012
    

• Activities & Societies: Ware College House Parliament, Phi Kappa Psi, Diplomats Athletics Broadcasting, F&M Ice Hockey, Diplomatic Congress, Inter-fraternity Council, 1 in 4 (independent, all-male sexual assault awareness and prevention group), Alumni Leaders of Tomorrow, The College Reporter.

SIDWELL FRIENDS SCHOOL

Washington, DC; 2009

• Activities & Societies: Greater Washington Area Youth Philanthropy Committee (YouthPoWR), The Horizon (student newspaper), The Honor Committee, Arts Guild, The Oat (student humor publication), Varsity Athletics (Baseball, Football, Basketball), Foreign Relations Club, Organizing for America volunteer.

• Honors: Unsung Hero Award (2009)

Nelson Leadership Institute -- PIVOT Program

Lakeland, Florida; 2017, 2018
Facilitator

Served as a team leader and group facilitator for the inaugural, five-day immersive PIVOT program, hosted through the Nelson Leadership Institute (NLI) to explore the formative “bonds” of life that make individuals and groups successful. Participants were challenged both mentally and physically to explore these bonds, while guiding them to capitalize on their strengths. The mission of the Nelson Leadership Institute is to empower, develop and affirm undergraduates as they become ethical mission-driven leaders of influence. The program focused on how small changes (pivots) can result in maximum impact in the lives of participants. In the role as a facilitator, I served as a peer-to-peer mentor for 10 undergraduates from across the country, a role that continues over an 18-24 month period following the conclusion of the program.

Sharing the Annual Fund Fundamentals

Hamilton College; Clinton, NY; 2013

The S.T.A.F.F. organization is a representative group of 44 small, selective liberal arts colleges, which joined together nearly 30 years ago to implement successful and innovative annual giving programs through the sharing of information and networking. The organization relies upon the expertise and involvement of its volunteer membership for the management and execution of the annual conference and related activities. As an attendee at the 27th annual S.T.A.F.F. conference, I participated in sessions to expand and develop annual fund raising efforts, sharing my experiences in the field, and interfacing with other professionals to expand my development network.

American Leadership Academy

Cabo San Lucas, Mexico; 2011

The ALA is a week-long leadership workshop that brings together accomplished business and industry leaders with undergraduates for personal and professional presentations, workshops, and small-group discussions. The topics covered range from negotiation, leadership qualities and development, success, professional etiquette and behavior, and management operations and development topics. The goal is to give students a vision of what they could become, as well as the tools to achieve their goals. ALA graduates leave the week with clearer values and goals, greater confidence in pursuing leadership positions, and with several new mentor contacts to help them succeed. The speakers also benefit from these interactions by sharing their wisdom and by learning more about the challenges facing younger generations.

Gettysburg Leadership Experience: "In the Footsteps of Leaders."

Gettysburg, PA; 2011

The Gettysburg Leadership Experience uses a variety of uniquely tailored, core learning modules with action-oriented case studies to engage the participants in the experience. The conference, which took place over two days, included a day-long interactive tour of the battlefield during which we will explored and analyze the Battle of Gettysburg with a particular focus on the considerations and decisions of the leaders involved in the Battle.  On the second day, we spent time discussing the lessons and  concepts we learned the previous day and developed personalized leadership strategies based off of those learning opportunities.

Woodrow Wilson Leadership School

Columbus, OH; 2011

The Woodrow Wilson Leadership School (WWLS) is conference held in odd-numbered years, and offers and opportunity for hands-on chapter officer training and development. The conference provides participants with a stronger understanding of chapter operations and best practices.  The curriculum for the week featured dynamic speakers, highlighted by two eloquent keynote speeches by David McDonald Beloit '82, who challenged the undergraduates in attendance to be leaders on campus, not necessarily through what is socially normal, but what is excellent. His speeches set the tone for a week filled with breakouts and small-group meetings where the concepts of teamwork, integrity and gentlemanly conduct all were hot-button issues that challenged each attendee to be a stronger representative of their school and community.